We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to (firstname.lastname@example.org) to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (512) 585-3972 for return instructions.
A 15% restocking fee will be applied to all canceled orders.
"Our wine labels are adorned with our personal ranch brands to represent the past and present generations of the Ron Yates family.
They also represent the joy and the struggle that comes with this life. We hope you enjoy our wines as much as we enjoy making them for you." - Ron Yates
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